General Terms & Conditions of Sale
Last update: June 2026
These General Terms and Conditions of Sale (GTC) govern all contractual relations between BIGBANG MEDIA, publisher of the website www.oduho.com, and any buyer placing an order on this website. Placing an order implies full and unreserved acceptance of these GTC.
Article 1 - Seller's Identity
BIGBANG MEDIA (hereinafter "Oduho")
Legal form: Sole proprietorship
SIRET: 917 929 382 00013
Headquarters: France
Website: www.oduho.com
Contact : contact form
Article 2 - Scope
These Terms and Conditions apply to any purchase of products made by a consumer (natural person acting for purposes which are outside his trade, business, craft or profession) via the website www.oduho.com.
These Terms and Conditions are accessible at any time on the website and, where applicable, supersede any other terms, unless otherwise agreed in writing by Oduho. They may be modified at any time; the applicable version is the one in effect on the date of the order.
Placing an order implies the buyer's full and unreserved acceptance of these Terms and Conditions.
Article 3 - Products and availability
Oduho sells period panties, period swimwear, and related accessories. The essential features of each product (description, taille(Available options, visuals) are presented on the corresponding product page.
Photographs and visuals are provided for illustrative purposes only. Slight color variations are possible depending on the customer's screen calibration and cannot be grounds for a claim.
Oduho strives to keep availability information up to date. If a product becomes unavailable after an order has been placed, Oduho will inform the customer as soon as possible and offer either an equivalent substitute product or a full refund.
Article 4 - Price
Prices are shown in euros, inclusive of all taxes (VAT). Delivery is free on all orders to all destinations.
Oduho reserves the right to change its prices at any time. Products are billed based on the price in effect at the time the order is validated.
In the event of a clear pricing error (abnormally low price resulting from a technical error), Oduho reserves the right to cancel the order after informing the customer.
Article 5 - Ordering Procedures
The order process is as follows:
1. Select products and add to cart
2. Order summary verification
3. Entering delivery information
4. Choosing the payment method
5. Reading and acceptance of these Terms and Conditions
6. Final validation by clicking on "Confirm order"
A confirmation email summarizing the order (products, price, delivery address, estimated delivery time) is sent immediately after validation, in accordance with Article L. 221-12 of the Consumer Code.
Oduho reserves the right to refuse or cancel any order in the event of a dispute concerning a previous payment, suspected fraud, an unusual order, or a proven inability to obtain the product. The customer will be informed and fully refunded if applicable.
Article 6 - Payment
Full payment is due upon order confirmation. Accepted payment methods are indicated on the payment page (Visa, Mastercard, American Express, PayPal, and any other method offered on the screen).
Transactions are secure and encrypted in accordance with the PCI-DSS standard. Oduho does not store any bank details – payment information is processed exclusively by certified payment providers (Shopify Payments, PayPal).
If the payment is refused by the financial institution, the order is automatically cancelled. Oduho cannot be held responsible for any bank charges incurred as a result of a declined transaction.
Article 7 - Delivery
Products are shipped within 24 to 48 working hours after payment validation, in accordance with Article L. 216-1 of the Consumer Code.
Estimated delivery times from the date of dispatch:
- Metropolitan France: 6 to 9 business days
- Europe: 7 to 12 working days
- Rest of the world: 14 to 20 business days
Delivery is free on all orders, with no minimum purchase required.
The risks associated with transport are transferred to the customer upon delivery of the products to the carrier. In the event of damage or loss observed upon delivery, the customer must make specific reservations with the carrier and inform Oduho as soon as possible via the contact form.
In the event of a significant delay in delivery (more than one week beyond the stated deadline), the customer may, in accordance with Article L. 216-2 of the French Consumer Code, formally request that Oduho make the delivery within a reasonable timeframe. If delivery is not made within this new timeframe, the customer may cancel the contract. They will then be fully reimbursed within 14 days (Article L. 216-3).
Article 8 - Right of withdrawal
In accordance with Articles L. 221-18 et seq. of the Consumer Code, the consumer has a period of 14 calendar days from the day after receipt of the product to exercise their right of withdrawal, without having to justify a reason or bear any penalties.
To exercise this right, the customer must notify their decision to withdraw before the expiry of the period by using the contact formspecifying their order number and the references of the products concerned. They can also use the standard withdrawal form provided for in Annex II of Directive 2011/83/EU.
Products must be returned in their original condition, unused, and in their original packaging, within 14 days of notification of withdrawal. Return shipping costs are the responsibility of the customer.
A full refund of the order amount will be issued within 14 days of receipt of the returned items (or proof of shipment, if earlier), using the same payment method as the original order.
Exception to the right of withdrawal: In accordance with Article L. 221-28 12° of the Consumer Code, the right of withdrawal cannot be exercised for hygiene items which have been unsealed by the customer after delivery, when their return is impossible for hygiene reasons.
Article 9 - Returns and Exchanges
Outside of the statutory withdrawal period, Oduho will review all requests for returns or exchanges of defective or non-compliant products. For all requests, please use the contact form specifying your order number and the nature of the problem.
Return shipping costs for defective or non-compliant products are covered by Oduho.
Article 10 - Legal Guarantees
Every product sold on www.oduho.com benefits from:
The legal guarantee of conformity (Articles L. 217-1 et seq. of the Consumer Code): in the event of a lack of conformity appearing within 2 years of delivery of the goods, the consumer may obtain the bringing into conformity of the goods, either by repair, or by replacement, or failing that by a reduction in price or the termination of the contract.
Legal guarantee against hidden defects (Articles 1641 et seq. of the Civil Code): In the event of a hidden defect rendering the product unfit for its intended use or diminishing its use to such an extent that the buyer would not have purchased it had they been aware of it, the buyer may choose between rescinding the sale and obtaining a price reduction.
To implement these guarantees, use the contact form.
Article 11 - Liability
Oduho cannot be held responsible for the inaccuracy of information provided by the customer when ordering, nor for indirect damages resulting from the use or inability to use the site.
Oduho's liability is limited to the amount of the order in question. Oduho cannot be held liable for non-performance of the contract in the event of force majeure, disruption or strike in postal or transport services, flooding, fire, or any other unforeseen circumstance beyond its control.
Article 12 - Force Majeure
Oduho's obligations are suspended in the event of a fortuitous event or force majeure, as defined in Article 1218 of the French Civil Code, preventing such performance. Oduho will endeavor to inform the client as soon as possible of the occurrence of such an event. If the impediment is temporary, the suspension of obligations can only lead to termination of the contract if the suspension period exceeds 60 days.
Article 13 - Intellectual Property
All elements of the website www.oduho.com (texts, images, videos, graphics, logos) are the exclusive property of BIGBANG MEDIA. Any unauthorized reproduction or use constitutes copyright infringement. Placing an order does not grant the customer any rights to these elements.
Article 14 - Personal Data
The personal data collected during the ordering process is processed by BIGBANG MEDIA, acting as data controller, in accordance with the GDPR and the French Data Protection Act. To learn more about the processing of your data and how to exercise your rights, please consult our Privacy Policy.
Article 15 - Mediation of disputes
In accordance with Articles L. 616-1 and R. 616-1 of the French Consumer Code, Oduho offers a consumer mediation service. If a dispute cannot be resolved amicably within a reasonable timeframe, the consumer may use the services of a consumer mediator free of charge to attempt to resolve the dispute amicably.
The customer may also use the European online dispute resolution (ODR) platform, accessible at: https://ec.europa.eu/consumers/odr
These legal remedies remain optional. The client retains the right to take legal action in the competent courts.
Article 16 - Applicable Law and Jurisdiction
These Terms and Conditions are written in French and governed by French law. In the event of a dispute, the parties will endeavor to find an amicable solution before taking any legal action. Failing that, the competent courts of Paris will have jurisdiction, subject to the mandatory rules protecting consumers in their country of residence within the European Union.