RETURNS & REFUNDS
Simply return it to us at your expense, within a 14 days from the date of receipt or delivery of your order, the product(s) concerned. If 14 days have passed from the date your order was delivered, unfortunately we cannot offer you a refund or exchange.
To be eligible for an exchange or refund, your item must not have been used and be in the condition in which you received it, i.e. unworn, unwashed and fitted with of its label. It must also be in the original packaging.
To return a product (exchange or refund), you must send it by post to the address that will have been communicated to you by email. You can send us your request by email at the following address: firstname.lastname@example.org
In the context of a cancellation, refund or exchange, the return fees are at the buyer's charge. Shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
For all orders, our return address is located in France.
Depending on your location, the time required to deliver an exchanged item may vary.
We replace an item when it is faulty, damaged or the wrong size. For any request, send us an e-mail to email@example.com.
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request. If your request is approved, we will immediately refund your order, less the benefits of using the discount or promo code.
The amount will be automatically applied to your credit card or via the payment method used, within one week.
Products on sale or sold during sales are not refundable.
Late or partial refunds
There is often some processing time required before a refund is posted. If after waiting several days you still have not received your refund, please contact us at firstname.lastname@example.org.
When shipping an item over $75, you should consider using a delivery service that allows you to track the shipment. Otherwise, we cannot guarantee that we will receive the returned items.