Return & Refund
you have 14 days You can request a return from the date of receipt. After this period, we can no longer offer exchanges or refunds.
Returns policy
To be accepted, the returned item must meet all of these conditions.
How to make a return
Contact us
Send your request via the contact form Please specify your order number and the reason for the return. We will then send you the return address, located in France, by replying to this message.
Prepare your package
Carefully pack the item(s) in their original packaging with the label attached. For any item valued over €75, use a tracked shipping service – without tracking, we cannot guarantee delivery of the package.
Ship the package
Return shipping costs are your responsibility. Initial shipping costs are non-refundable – if a refund is issued, these costs will be deducted from the amount.
Inspection and response
Upon receipt and inspection of the item, we will confirm the approval or rejection of your request by email. If approved, the refund will be processed within one week to the original payment method, minus any promotional codes used.
Trades
We will exchange the item when it is defective, damaged, or the wrong one. tailleFor any exchange request, use the contact form Please specify your order number and the nature of the problem. Depending on your location, the delivery time for the exchanged item may vary.
Products sold during sales are not refundable.
Late refund
A processing time is sometimes necessary before a refund appears on your statement. If you still haven't received your refund after several days, contact us and we will check the status of your case.